These terms govern every order placed with Crown and Knots Wigs ("the Studio"), a business registered with the Registrar of Companies, Republic of Ghana, under registration number BN159050926. By placing an order or paying a deposit you confirm that you have read, understood and accepted them.
1. Nature of the goods
All pieces are hand-ventilated and assembled to order. The Studio does not sell from finished stock. Each unit is built after your order is received, using the texture, length, density and cap measurements recorded at the time of purchase.
2. Production time
Production begins once payment has been confirmed and your specification is agreed.
The standard build window is up to fourteen (14) calendar days from confirmation of payment.
Many pieces are completed before this window closes. Where a piece is finished early, the Studio will contact you immediately and it may be collected or dispatched at once. You are not required to wait out the full fourteen days.
Where a piece will require longer than fourteen days for any reason, the Studio will notify you in writing before that window ends and agree a revised date with you.
3. Specification and fit
The Studio builds to the specification recorded at the time of order. It is the client's responsibility to supply accurate measurements and clear style references. Minor natural variation in hair colour, curl pattern and density between units is inherent to human hair and does not constitute a defect.
4. Payment
Prices are quoted and charged in Ghana cedis (GHS). Card and mobile money payments are processed by Paystack; the Studio does not receive, view or store your card details. Title in the goods passes to the client on collection or delivery.
5. Cancellation and refunds
An order may be cancelled at no charge at any point before work has begun, and any sum paid is refunded in full.
Once ventilation or assembly has started, the piece is a custom-made good produced to the client's own specification. Sums paid are non-refundable from that point.
Nothing in this clause limits the client's rights in respect of goods that are faulty, materially misdescribed, or not built to the agreed specification.
6. Faults and remedies
Any fault in workmanship must be reported to the Studio within seven (7) days of collection or delivery, with photographs. Where a genuine defect in workmanship is established, the Studio will repair the piece at its own cost, or, where repair is not reasonably possible, remake it. This is the client's exclusive remedy for defective workmanship. Damage arising from heat, chemical treatment, colouring, cutting or restyling carried out by anyone other than the Studio is excluded.
7. Collection and delivery
Finished pieces should be collected within thirty (30) days of notification. Where delivery is arranged, risk passes to the client on handover to the courier. The Studio is not liable for loss or delay once goods are in the hands of a third-party carrier.
8. Care
Human hair requires maintenance. Aftercare guidance is provided with every piece. The Studio accepts no liability for deterioration resulting from failure to follow that guidance.
9. Appointments
Appointment requests are confirmed by the Studio on WhatsApp and are not secured until that confirmation is given. Please give at least twenty-four (24) hours' notice if you need to cancel or move a booking.
10. Data
The Studio collects only the name, contact number, email address and order details needed to fulfil your order and contact you about it. This information is not sold or shared with third parties other than the payment processor.
11. Governing law
These terms are governed by the laws of the Republic of Ghana, and the parties submit to the jurisdiction of the Ghanaian courts. Should any provision be held unenforceable, the remaining provisions continue in full force.
Crown and Knots Wigs · BN159050926 · Nungua, Accra, Ghana · +233 53 564 5428
The Studio may update these terms; the version displayed at the time of your order is the version that applies to it.